Assistant Director, Admissions Systems & CRM Solutions, Rabb Online School

When a university has to hire a dedicated director just to manage their CRM, that tells you everything about where CRM complexity has landed.

Brandeis University just posted a role — Assistant Director of Admissions Systems & CRM Solutions — whose entire job is wrangling their CRM so it actually supports admissions workflows. One person. Full time. Just to keep the system functional.

That's not a technology win. That's a maintenance tax dressed up as a job title.

If you're running ops or marketing at a mid-market company, you've probably felt this same pull — the creeping realization that someone on your team is spending half their week working around the CRM instead of inside it. Maybe you've already tried the consultant route. Maybe you've switched platforms once or twice and landed in roughly the same place, just with different complaints.

The real cost of a CRM that doesn't fit isn't the license fee. It's the human hours quietly disappearing into workarounds, data cleanup, and re-explaining context that should already live in the system.

Hiring your way around a bad CRM is not a strategy — it's a sign the tool owns you, not the other way around.

#CRM #SalesOperations #MarketingOps #MidMarket #RevOps

Original Source

Exciting opportunity in Waltham, MA for Brandeis University as a Assistant Director, Admissions Systems & CRM Solutions, Rabb Online School.