DATEV Moves Sales Teams to Microsoft Dynamics 365 with Capgemini | ERP Today

Large enterprise swaps one big CRM for another. The press release calls it a "transformation." Your team calls Tuesday.

DATEV — a major German software company — just announced it's migrating its sales teams to Microsoft Dynamics 365, with Capgemini running the implementation. Big brand, big platform, big consultancy. The whole package.

Here's what that actually means: months of scoping, a project team that bills by the hour, and a go-live date that will slip. Dynamics 365 is a capable platform. Capgemini is not cheap. And DATEV has the internal resources to absorb both.

You probably don't. And that's not an insult — it's just the math. When a mid-market ops team goes down this road, the consultants eat the budget, the customization gets cut to hit the deadline, and you end up with a "standard configuration" that fits your business about as well as a suit off the wrong rack.

You've likely already been through a version of this. Different logos, same outcome: a system that works for the demo and fights you in production.

The lesson isn't that Dynamics 365 is bad. The lesson is that the implementation model — long runway, outside consultants, hope for the best — is the actual problem, regardless of which platform is at the center of it.

Enterprise case studies make good headlines. They make terrible blueprints for the rest of us.

#CRM #SalesOperations #MicrosoftDynamics #MidMarket #CRMStrategy

Original Source

DATEV is implementing Microsoft Dynamics 365 as part of a CRM transformation with Capgemini to enhance customer engagement and internal ...