Salesforce lays off employees in a new round of cuts - Business Insider

Salesforce just announced another round of layoffs — and the stock is down more than 30% this year.

The company is betting its future on AI agents (Agentforce) to fight off cheaper competitors eating into its CRM market share. That's their problem to solve. But the ripple effects land on your desk.

When a vendor this size is cutting staff while pivoting hard to a new product direction, support gets slower, roadmaps get rewritten around the bet they're making — not the workflows you need. The consultants who customized your instance are getting harder to find and more expensive. And the platform you spent years and real money building on is now being rebuilt around a strategy you didn't ask for.

If you're already frustrated that your CRM doesn't fit how your team actually works, watching your vendor chase a new AI story instead of fixing the basics isn't reassuring. You've been through enough of these cycles to know that "exciting new direction" usually means your existing setup quietly becomes a lower priority.

The CRM industry's turmoil is real — but it's also a decent moment to ask whether you're getting value for what you're paying, or just inertia.

#CRM #SalesOperations #MidMarket #SalesforceNews #RevOps

Original Source

... customer relationship-management offering. The stock is down more than 30% this year. Salesforce's answer to this threat is to develop its own AI ...