Is Salesforce or ServiceNow a Better Stock to Buy Right Now? - The Globe and Mail

Salesforce is now a publicly traded AI company that happens to sell CRM software. That's not shade — it's just what the numbers show.

Analysts are debating whether Salesforce or ServiceNow is the better stock buy right now. Salesforce is betting its next chapter on AI agents through its Agentforce platform. ServiceNow is doing something similar on the workflow automation side. Both are making moves that will reshape their pricing, their product roadmaps, and — most importantly — what gets prioritized for who.

Here's what that means for you: when a platform shifts its entire identity toward AI and enterprise expansion, mid-market operators don't get more flexibility. They get more complexity, more required add-ons, and more "talk to your account executive" conversations every time you want to change something basic.

You've already lived through one or two cycles of a vendor announcing a big new direction and then spending the next year wondering why your team's actual workflow requests are still on hold. This is what that looks like from the outside, before it reaches your inbox.

The irony is that all this investor excitement about AI agents is being funded partly by the seat fees and consulting hours of companies who just want their pipeline stages to work the way their sales team thinks.

Betting your operations on a platform's stock story has never been a good substitute for software that actually fits your business.

#CRM #SalesOperations #MidMarket #SalesforceAlternative #RevOps

Original Source

Salesforce(NYSE: CRM) brought customer relationship management (CRM) to the cloud and is now pushing hard into AI agents through its Agentforce ...